Derek Nash

Deliver Outstanding Customer Service: Gain and Retain Customers and Stay Ahead of the Competition  Susan Nash Derek Nash Paperback. How To Books, 2002-12-09 ISBN 9781857037838     Exceeding Customer Expectations: Find Out What Your Customers Want - and Give Them Even More  Susan Nash Derek Nash Paperback. How To Books, 2000-02-09 ISBN 9781857035643