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Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others
Bill Eddy
Rehana Jamal
Paperback. Unhooked Books 2024-01-01.
ISBN 9781950057399
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Buy from Amazon.co.uk
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Publisher description
This book provides
a simple and proven method for lawyers to use in ethically responding to
hostile communications, correcting misinformation by others, and initiating
productive correspondence. The BIFF Communication method can be used by all law office personnel
(paralegals, administrative assistants, receptionists, and others), with 30
sample responses to common situations involving hostile or misinformed emails,
text messages, and other forms of communication. BIFF stands for Brief,
Informative, Friendly, and Firm.
The BIFF Communication method can also be taught to clients to help them write friendly and concise
responses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how to
coach office staff, clients and their family members to use the BIFF Communication method,
including ten easy key questions to ask when reviewing their correspondence.
While this method is designed primarily for written communication, this
approach can also be used in verbal conversations, to be efficient and respectful.
The book is divided into five sections: Learning
the BIFF methodCorrespondence with clientsCorrespondence with
colleaguesCorrespondence with staff and between staffCoaching
staff and clients in the BIFF method. Each sample scenario provides a hostile
correspondence received by the lawyer and/or staff member; then gives a tempting
response which is not quite a BIFF (analyzed using the BIFF Checker); then
gives a communication that is a BIFF
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Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others
Book reviews » Biff for Lawyers and Law Offices: Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others
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