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Difficult People Made Easy: Practical advice for solving your people problems and getting the most out of your workplace
Eleanor Shakiba
Paperback. New Holland Australia 2016-05-02.
ISBN 9781742578323
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Buy from Amazon.co.uk
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Publisher description
Your people problems CAN be solved.
You're a competent professional. You excel at the technical side of your work. But so far no-one has taught you how to handle 'difficult people' or toxic team dynamics. That's where this book comes in.
Difficult People Made Easy explains how you need to THINK and SPEAK when faced with a difficult colleague. Then it reveals specific words and actions you can use.
* Set firm boundaries on what you will - and won't - take from aggressive or spiteful people.
* Avoid using words which trigger defensive reactions from others.
* Look and sound confident no matter who you're dealing with. (Eleanor Shakiba)
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Difficult People Made Easy: Practical advice for solving your people problems and getting the most out of your workplace
Book reviews » Difficult People Made Easy: Practical advice for solving your people problems and getting the most out of your workplace
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