		Customer Care in Healthcare 5 Users: For All Members of a Healthcare Organization, Including Office Staff, Executives, Receptionists, Managers, Doctors, ... Total Quality Management in Customer Service Daniel Farb CD-ROM. UniversityOfHealthCare 2005-02-01. ISBN 9781594911316
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Publisher description

This title is part of the UniversityOfHealthCare/ UniversityOfBusiness Interactive Training Library, which offers authoritative, clearly written material in an interactive form for better comprehension and documentation of completion. The Customer Care in Healthcare Certificate Program combines 4 Customer Care in Healthcare courses into one package. Courses included are Reorganizing for Customer Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. The courses are interactive and focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. The courses include animations and videos. Approved for 10 national nursing CE contact hours, which must be purchased separately. 657 pages on the CD. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. You will need Internet access to e-mail us your unique key and receive a password key. The multiuser CDs are designed for organizations that wish to train and test a number of people at a discounted price and retain the information in the course for future reference. Each user who passes successfully with a score of 80 may print a certificate of completion. Each CD may only be activated on one computer and contains tests for up to the number specificed in the title

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Customer Care in Healthcare 5 Users: For All Members of a Healthcare Organization, Including Office Staff, Executives, Receptionists, Managers, Doctors, ... Total Quality Management in Customer Service

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