Crisp: Beyond Customer Service, Revised Edition: Effective Programs for Retaining Your Customers (Fifty-Minute Series Book)
Richard Gerson
Paperback. Crisp Learning 1998-02-17.
ISBN 9781560524618
Buy from Amazon.co.uk
Publisher description
Revised with new ways to extend a traditional customer service program into a customer retention program
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Crisp: Beyond Customer Service, Revised Edition: Effective Programs for Retaining Your Customers (Fifty-Minute Series Book)
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