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Quantitative Models for Performance Evaluation and Benchmarking: Data Envelopment Analysis with Spreadsheets and DEA Excel Solver (International Series ... in Operations Research & Management Science)
Joe Zhu
Hardcover. Springer 2002-10.
ISBN 9781402070822
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Publisher description
It is difficult to evaluate an organization's performance when there are
multiple inputs and multiple outputs to the system. The difficulties are
further enhanced when the relationships between the inputs and the outputs are
complex and involve unknown tradeoffs. This work introduces DEA as a
multiple-measure performance evaluation and benchmarking tool. The focus of
performance evaluation and benchmarking is shifted from characterizing
performance in terms of single measures to evaluating performance as a
multidimensional systems perspective. New DEA models and approaches are
presented to deal with performance evaluation problems in a variety of
contexts. A context-dependent DEA measures the relative attractiveness of
similar operations/processes/products. Sensitivity analysis techniques can be
easily applied and used to identify critical performance measures. Value chain
efficiency models and DEA benchmarking models can be utilized to study the
impact of information technology (IT) investments. These models can help
organizations better understand the real impact of their IT investments and
integrate technology more efficiently and effectively for the future. Conventional and new DEA approaches are presented and discussed using
spreadsheets - one of the most effective ways to analyse and evaluate decision
alternatives. The user can easily develop and customize new DEA models based
upon these spreadsheets. This book also provides easy-to-use DEA software - DEA
Excel Solver. This DEA Excel Solver is an Add-In for Microsoft Excel and
provides a custom menu of DEA approaches, which include more than 150 different
DEA models. It is a powerful tool that can assist decision-makers in
benchmarking and analysing complex operational efficiency issues in
manufacturing organizations as well as evaluating processes in banking, retail,
franchising, health care, e-business, public services and many other
industries. The DEA Excel Solver does not set limit on the number of units,
inputs or outputs. With the capacity of Excel Solver, the DEA Excel Solver can
deal with large sized performance evaluation tasks. For a free version of DEA
Excel Solver, please visit www.deafrontier.com. This work introduces DEA as a multiple-measure performance evaluation and
benchmarking tool. The focus is shifted from characterizing performance in
terms of single measures to evaluating performance as a multidimensional
systems perspective.
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Quantitative Models for Performance Evaluation and Benchmarking: Data Envelopment Analysis with Spreadsheets and DEA Excel Solver
Book reviews » Quantitative Models for Performance Evaluation and Benchmarking: Data Envelopment Analysis with Spreadsheets and DEA Excel Solver (International Series ... in Operations Research & Management Science)
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