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Quality Pays: Reaching World-class Ranking by Nurturing a High-performance Culture and Meeting Customer Need
Gunter Rommell
Hardcover. Palgrave Macmillan 1996-10-11.
ISBN 9780333684849
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Publisher description
This book is based upon a major international research study, Excellence in Quality Management undertaken by McKinsey and Company in Europe, the US and Japan and the technical university of Darmstadt, Germany. The study is concerned with the level of quality demanded by the automotive industry from its suppliers. It shows that quality, reliability and competitiveness are essential and that the quality companies are the ones that are successful, profitable and on the road to growth
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Quality Pays: Reaching World-class Ranking by Nurturing a High-performance Culture and Meeting Customer Need
Book reviews » Quality Pays: Reaching World-class Ranking by Nurturing a High-performance Culture and Meeting Customer Need
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